Widerrufsrecht

Due to the custom-built and made-to-order nature of our products, all sales are final unless otherwise stated.

Chassis harnesses, turbo kits, and other fabricated or custom-built products are non-refundable once production has started. If an order arrives damaged or incorrect, customers must contact us within 48 hours of delivery with photos and order information.

Pre-orders and batch-manufactured products may have varying lead times depending on supplier schedules, production volume, and manufacturing delays. By placing an order, the customer acknowledges and agrees to these estimated timelines.

If a refund is approved under special circumstances, processing fees, transaction fees, and any non-recoverable costs may be deducted from the refund amount.

 

EU Customers — Right of Withdrawal

In accordance with the EU Consumer Rights Directive, consumers in the European Union have the right to withdraw from a purchase within 14 days without giving any reason. However, this right does not apply to goods that are made to the consumer's specifications or clearly personalized.

All chassis harnesses, turbo kits, and other custom-manufactured products offered by AlphaMS are built to order and made to customer specifications. As such, these products are exempt from the 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU. By placing an order for a custom product, you acknowledge and agree that the right of withdrawal does not apply once production has commenced.

For damaged or incorrect orders, please contact us at Alphamsofficial@gmail.com within 48 hours of delivery with photographic evidence. We will work to make it right.